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Government: Public health and social services

Empower employees to provide timely and effective services and benefits

Equip social services case workers and caregivers with personal AI assistants that improve information access, provide support, and enhance communication and productivity.
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Outcomes

Transform government agencies with AI

Give case workers and care managers helpful AI-powered tools that can save time and enable them focus on their most important work. Empower them with useful features and functionality that enable them to better support the individuals and families in their care, such as assistance building care plans, advocating for clients, and collaborating with others. Relevant for Directors of Social Services, Casework Supervisors, Social Work Managers, and Social Services Program Managers.
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Improve case resolution outcomes

Streamline case handling by surfacing insights and identifying next steps with AI.
Three women share insights and review documents in a shared office workspace.

Streamline case work to close more cases within target time

Meet goals consistently with AI that keeps cases on track and alerts teams to deadlines.
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Enhance staff satisfaction by aiming for faster first-contact resolution rates

Empower case workers with AI-driven assistance resolving cases on first interaction.
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Optimize response time to initial inquiries

Speed up responses with AI that triages and drafts replies—enabling more timely client engagement.
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Enhance client satisfaction scores

Enhance client experiences with better service powered by AI—improving satisfaction and trust.
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Løsninger

Find den rette AI-tilgang til din organisation

Køb, udvid, byg eller samarbejd for at opnå transformerende AI-fordele.
Køb færdigbyggede løsninger

Microsoft 365 Copilot

Transformer arbejdet med en kraftfuld AI-assistent med indbygget sikkerhed på virksomhedsniveau.
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Udvid og tilpas

Microsoft Copilot Studio

Byg og tilpas AI-agenter for at udvide funktionerne i Microsoft 365 Copilot.
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Byg dine egne løsninger

Microsoft Foundry

Design, tilpas og administrer AI-apps og -agenter i stor skala.
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Find partnerløsninger

Microsoft Marketplace

Styrk din transformation inden for kunstig intelligens med AI-løsninger fra brancheførende partnere.
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Udforsk AI-løsninger
CUSTOMER STORIES

Discover how organizations are using AI for governments

  1. A black and white logo with the text BON ACCORD ABERDEEN CITY COUNCIL.
  2. A green and white rectangular sign with the text TORFAEN BWRDEISTREF COUNTY SIROL BOROUGH TORFAEN.
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A black and white logo with the text BON ACCORD ABERDEEN CITY COUNCIL.
“It has truly been a seamless process, with immediate productivity and capacity gains for staff serving urgent needs across mental health services and housing.“
Andy MacDonald, Executive Director of Corporate Services, Aberdeen City Council
$3M
saved annually from productivity gains
241%
estimated ROI in time savings and improved efficiency
Solutions
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A green and white rectangular sign with the text TORFAEN BWRDEISTREF COUNTY SIROL BOROUGH TORFAEN.
“Torfaen is determined to improve and sustain services for our residents and that’s why we’re embracing this exciting opportunity of using Copilot.”
Stephen Vickers, Chief Executive, Torfaen County Borough Council
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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Microsoft for government

Empower care providers to deliver timely and effective services and benefits using AI.
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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