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Customer service

Resolve customer problems with an always-on AI agent

Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
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Outcomes

Drive real results in customer service

Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
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Boost first call resolution rates

Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
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Speed up issue resolution

Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
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Improve repeat issue rates

Proactively address root causes of issues through data-driven insights and continuous learning.
Solutions

Find the right AI approach for your organization

Buy, extend, build, or partner to achieve transformative AI benefits.
Buy pre-built solutions

Microsoft 365 Copilot

Transform work using a powerful AI assistant with built-in enterprise-grade security.
Learn more
Extend and customize

Microsoft Copilot Studio

Build and customize AI agents to extend the capabilities of Microsoft 365 Copilot.
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Build your own solutions

Microsoft Foundry

Design, customize, and manage AI apps and agents at scale.
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Find partner solutions

Microsoft Marketplace

Power your AI transformation with AI solutions from industry leading partners.
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Explore AI Solutions
Customer stories

Discover how organizations are using AI for customer service

  1. Fortune Brands
  2. Solv logo
Fortune Brands
Fortune Brands Innovations unifies their brands under one portal with Microsoft Power Pages
Fortune Brands Innovations created a more streamlined customer experience using Microsoft Power Pages and Dynamics 365 Customer Experience.
Products
Solv logo
Solv eliminates 98% of clerical errors with Dynamics 365 Business Central
Solv improved report accuracy and efficiency by switching to Dynamics 365 Business Central, saving 40 man-hours monthly and enhancing financial controls.
Products
Syensqo.AI leverages Azure OpenAI Service to develop SyGPT chatbot in record time
Syensqo.AI, a division of the Belgian science and technology leader Syensqo, has developed SyGPT, an advanced AI chatbot using Azure OpenAI Service.
Products
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RESOURCES

Take the next step in your AI journey

  1.
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Get the full scenario guide for resolving issues with Microsoft 365 Copilot

Learn how Copilot for Service can help service representatives diagnose and respond to issues.
Get the guide
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Transform work with autonomous agents across your business processes

Streamline business processes, boost efficiency, and enhance customer experiences through AI-driven automation.
Learn more
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See how Azure AI Foundry transforms customer service

Access the latest reasoning and foundation models and integrate AI agents into your apps with Azure OpenAI.
Learn more
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