Government: Ops and infra
Improve civic experience and public engagement
Encourage information discovery, engagement, and service delivery through an AI-powered chatbot.
Outcomes
Transform government agencies with AI
Transform the civic experience with a public-facing assistant, making the community more accessible, engaged, efficient, personalized, and connected. For staff, it means effective service delivery and resource use, and time to focus on impactful programs. For citizens, it identifies their preferences, handles routine inquiries, and provides relevant responses. Relevant for COOs, Business Division Leads, and Service Program Leads.
Clear tickets or work orders fast
Guide users to answers with AI-powered assistants, freeing up staff for complex issues.
Resolve big issues in short order
Streamline issue resolution with AI, which quickly identifies needs and delivers precise, real-time support.
Enhance accuracy of submitted applications
Avoid errors and rework by letting AI guide users step by step toward successful application completion.
Solutions
Find the right AI approach for your organization
Buy, extend, build, or partner to achieve transformative AI benefits.
Buy pre-built solutions
Microsoft 365 Copilot
Transform work using a powerful AI assistant with built-in enterprise-grade security.
Extend and customize
Microsoft Copilot Studio
Build and customize AI agents to extend the capabilities of Microsoft 365 Copilot.
Build your own solutions
Microsoft Foundry
Design, customize, and manage AI apps and agents at scale.
Find partner solutions
Microsoft Marketplace
Power your AI transformation with AI solutions from industry leading partners.
CUSTOMER STORIES
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