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Telecommunications

Reinvent customer engagement with AI-powered care

Create lifelong customers with personalized service. Boost representative productivity, increase net promoter scores, and enable cross-sell and upsell opportunities using AI solutions.
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Outcomes

Drive real results in telecommunications

Provide fast, personalized support that anticipates customer needs and resolves issues seamlessly using AI-based customer care solutions. Foster deeper customer loyalty by creating more engaging and responsive interactions at every touchpoint. Relevant for CMO​s, COOs​, CIOs​, and Chief Digital Officers.
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Personalized support

Use AI to deliver efficient, high-quality customer service at scale, reducing the need for representatives.
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Routine task automation

Decrease operational costs and free up teams for complex cases by deploying AI agents to automate repetitive tasks.
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Enhanced data analysis

Optimize operations through smarter decision making by using AI to spot trends, improve accuracy, and address issues early.
Solutions

Find the right AI approach for your organization

Buy, extend, build, or partner to achieve transformative AI benefits.
Buy pre-built solutions

Microsoft 365 Copilot

Transform work using a powerful AI assistant with built-in enterprise-grade security.
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Extend and customize

Microsoft Copilot Studio

Build and customize AI agents to extend the capabilities of Microsoft 365 Copilot.
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Build your own solutions

Microsoft Foundry

Design, customize, and manage AI apps and agents at scale.
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Find partner solutions

Microsoft Marketplace

Power your AI transformation with AI solutions from industry leading partners.
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Explore AI Solutions
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Customer stories

Discover how organizations are using AI for telecommunications

  1. Fortune Brands
  2. Solv logo
Fortune Brands
Fortune Brands Innovations unifies their brands under one portal with Microsoft Power Pages
Fortune Brands Innovations created a more streamlined customer experience using Microsoft Power Pages and Dynamics 365 Customer Experience.
Products
Solv logo
Solv eliminates 98% of clerical errors with Dynamics 365 Business Central
Solv improved report accuracy and efficiency by switching to Dynamics 365 Business Central, saving 40 man-hours monthly and enhancing financial controls.
Products
Syensqo.AI leverages Azure OpenAI Service to develop SyGPT chatbot in record time
Syensqo.AI, a division of the Belgian science and technology leader Syensqo, has developed SyGPT, an advanced AI chatbot using Azure OpenAI Service.
Products
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RESOURCES

Take the next step in your AI journey

  1.
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Microsoft for telecommunications

Reimagine how you bring together people, data, and processes with public, private, and hybrid cloud solutions.
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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