Customer stories

Explore real-world success stories where Microsoft Dynamics 365 has revolutionized customer experiences, showcasing how diverse businesses harness the power of intelligent solutions to overcome challenges and achieve positive results.

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News and product updates August 2, 2021 7 min read

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter.
Customer stories July 19, 2021 5 min read

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business.
Customer stories June 23, 2021 4 min read

Dynamics 365 and EY India helps Wonder Cement build a resilient supply chain

As we’ve learned over the past year, building a resilient supply chain is more important than ever.
Thought leadership June 16, 2021 3 min read

How Microsoft Dynamics 365 Fraud Protection helps Worldline combat fraud

Online fraud increased significantly during the recent pandemic and economic downturn, with losses of an estimated $12 billion worldwide.
Customer stories May 27, 2021 3 min read

Northeastern University uses Dynamics 365 Guides mixed reality to deliver experiential learning

“What kind of cool opportunities are there in the research and education space and how can we leverage that technology?” These were the types of questions that educators at Northeastern University asked themselves when looking for solutions to provide unique, immersive experiences for their students.
Customer stories April 12, 2021 4 min read

Transforming manufacturing operations with Dynamics 365 Remote Assist

Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler.
News and product updates April 12, 2021 4 min read

Navigating the skills gap with Dynamics 365 Guides

Digital transformation is rapidly expanding, the workforce is aging, and organizations are looking for technology to upskill their workforce faster.
Customer stories March 30, 2021 8 min read

4 successful supply chain transformation stories with Dynamics 365

These four success stories provide insights into how leading companies use a modern, cloud-based, intelligent platform to deliver versatility, scalability, and rapid time to value.
Customer stories February 4, 2021 4 min read

Hitachi Solutions helps Dr. Martens reboot their business

While the move to e-commerce in the retail industry has been underway for years, the onset of the pandemic last year accelerated the transition as retailers needed to quickly pivot to optimize for online sales in order to adapt.
Customer stories February 1, 2021 3 min read

Changing the customer experience for better customer connections

While we may not have adequate measurement, one of the lasting repercussions of shutdowns, closings, quarantines, and widespread work-from-homes due to the pandemic will be to propel a shift toward a B2C-type experience within B2B impacting how customers expect to be understood and communicated with.
Thought leadership January 12, 2021 4 min read

How Sunrise Technologies used Microsoft Dynamics 365 to stay productive in 2020

“It was March 13 at noon. I think that’s when we announced in the company that we were hard stopping,” said John Pence, president and founder of Sunrise Technologies.
Customer stories January 6, 2021 4 min read

How Agic Technology deployed Supply Chain Management in 2 weeks to help Invitalia fight the pandemic

Setting up or overhauling a supply chain operation has traditionally been an arduous, complex process.

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