Dynamics 365 Contact Center pricing
Explore pricing and plan options for a contact center solution that’s powered by Microsoft Copilot and tailored to your needs.
PRICING
Compare pricing and plans
Dynamics 365 Contact Center free trial
Transform service across channels with an AI-first solution that works with existing CRMs.
Free
Transform service across channels with an AI-first solution that works with existing CRMs.
This product is not available in your market.
Dynamics 365 Contact Center
$110.00
user/month, paid yearly
This product is not available in your market.
Microsoft Copilot Studio
Pre-purchase plan that includes Copilot Credit Commit Units to run Dynamics 365 agents that can transform your business processes.
Pre-purchase plan
An Azure subscription is required to use agents.
Pre-purchase plan that includes Copilot Credit Commit Units to run Dynamics 365 agents that can transform your business processes.
An Azure subscription is required to use agents.
This product is not available in your market.
- Choose your credit amount up front to manage variable month-to-month usage
- Save up to 20% with an upfront purchase of Copilot Credit Commit Units
- Avoid interruption with automatic pay-as-you-go coverage when prepaid credits run out
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Microsoft Copilot Studio
Pay-as-you-go plan that uses Copilot Credits to run Dynamics 365 agents that can transform your business processes.
Pay-as-you-go
An Azure subscription is required to use agents.
Pay-as-you-go plan that uses Copilot Credits to run Dynamics 365 agents that can transform your business processes.
An Azure subscription is required to use agents.
This product is not available in your market.
- Best for customers getting started or with variable monthly usage
- Start using agents without an upfront commitment
- Keep business-critical agents running
Dynamics 365 Customer Service Premium
Transform customer engagement with an integrated, AI-powered contact center and CRM service solution.
$195.00
user/month, paid yearly
Transform customer engagement with an integrated, AI-powered contact center and CRM service solution.
This product is not available in your market.
Microsoft Teams Phone Standard
Add telephony to the contact center with a fully featured cloud-based calling solution native to Teams.
$10.00
user/month, paid yearly
(Annual subscription–auto renews)4
Add telephony to the contact center with a fully featured cloud-based calling solution native to Teams.
(Annual subscription–auto renews)4
This product is not available in your market.
COMPARE PLANS
Choose the plan that’s right for your business
Frequently asked questions
- Copilot Credits are available with pay-as-you-go pricing, allowing you the flexibility to only pay for the Copilot Credits you consume at the end of your monthly billing period. Pay as you go requires no upfront license commitment, so you can scale your usage and ensure business continuity for critical business processes.
Alternatively, prepaid Copilot Credit Commit Units are available with a pre-purchase plan, making it an ideal option if you want to choose your credit amount up front and manage variable month-to-month usage. - There are no in-product features or capability differences between the pre-purchase plan and pay as you go. The only difference is how you pay for the service. With the pre-purchase plan, you choose and pay for your credit amount up front. Pay as you go requires no upfront license commitment, allowing you to pay only for the Copilot Credits you consume at the end of the billing period. Download the licensing guide.
- To set up pay-as-you-go billing for your environment, you first need an active Azure subscription that you can link to that environment. Read the documentation to learn more.
Licensing guide
Dynamics 365 Licensing Guide
Read this guide to learn how to license Microsoft Dynamics 365 business applications.
- See all the ways to buy Dynamics 365 apps
- Learn about the different types of licenses
- Explore product features and capabilities
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Contact us
Learn more about our products, discuss use cases, or get pricing information.
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Call (800) 642 7676
Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.
- [1]Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses.
- [2]Purchase capacity for digital messaging with Microsoft Copilot Studio.
- [3]Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately. Existing carriers and calling plans are supported by Azure Direct Routing.
- [4]Cancellation policies vary based on your status as a new customer and your product and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
- [5]Closed and real-time conversations in Quality Evaluation Agent are in preview. Information related to a pre-released product may be substantially modified before it’s commercially released. Microsoft makes no warranties, express or implied, with respect to the information provided here.
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