AI-Powered Customer Self-Service

Outcomes

Drive real results in customer service

Reduce the need for time-consuming manual support resources. Solve customer issues promptly with self-service chat, voice, and avatar-based AI assistants. Relevant for Chief Customer Service Officers and Chief Operating Officers.

A man and woman sit on a couch, focused on a tablet they are sharing between them.

 Increase customer satisfaction

Provide instant support, accurate answers, and personalized interactions to minimize customer frustration.

A woman smiles while holding a laptop in one hand and looking at her phone with the other.

Improve self-service resolution rates

Guide customers to resolve issues quickly and independently, escalating only when necessary.

A woman stands by a kitchen table, holding a cup and looking towards the camera with a warm smile.

Boost first call resolution rates

Triage issues before escalation and suggest solutions based on the customer’s unique history.

Soluzioni

Trova l'approccio giusto all'IA per la tua organizzazione

Acquista, espandi, crea o collabora per sfruttare i vantaggi trasformativi dall'IA.

Acquista soluzioni preconfigurate

Microsoft 365 Copilot

Trasforma il modo in cui lavori con un efficace assistente IA che offre sicurezza integrata di livello aziendale.

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Espandi e personalizza

Microsoft Copilot Studio

Crea e personalizza agenti IA per espandere le capacità di Microsoft 365 Copilot.

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Crea le tue soluzioni

Microsoft Foundry

Progetta, personalizza e gestisci app e agenti IA su larga scala.

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Trova le soluzioni dei partner

Microsoft Marketplace

Promuovi la trasformazione con l'IA con soluzioni di intelligenza artificiale dei partner leader del settore.

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Scopri le soluzioni di IA

CUSTOMER STORIES

Discover how organizations are using AI for customer service

A woman with long brown hair wearing a white sweater, with the text MSC visible.

“MSC has always been known for the personal service that we give to our customers; with Microsoft Dynamics 365 we are adding new tools to that experience.”

Fabio Catassi, Chief Information Officer, MSC Mediterranean Shipping Company

A large cruise ship is floating on the water.

“Our goal was to create an agent that could address a wide range of customer questions and requests with natural language—just like a live agent, and with 24/7 availability.”

Scot Pettit, Sr. Director, E-commerce at Holland America Line

A man in a green jacket standing next to another man.

“We think of AI as our copilot at Telkomsel…. Our customers look forward to even greater interactions with our customer service agents backed up by Veronika.”

Derrick Heng, Chief Marketing Officer, Telkomsel