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Government: Ops and infra

Improve civic experience and public engagement​

Encourage information discovery, engagement, and service delivery through an AI-powered chatbot.
A person wearing a headset.
Outcomes

Transform government agencies with AI

Transform the civic experience with a public-facing assistant, making the community more accessible, engaged, efficient, personalized, and connected. For staff, it means effective service delivery and resource use, and time to focus on impactful programs. For citizens, it identifies their preferences, handles routine inquiries, and provides relevant responses. Relevant for COOs, Business Division Leads, and Service Program Leads.
A person wearing a headset sits at a desk with multiple computer screens.

Clear tickets or work orders fast

 Guide users to answers with AI-powered assistants, freeing up staff for complex issues.
A close-up of a laptop on a desk.

Resolve big issues in short order

Streamline issue resolution with AI, which quickly identifies needs and delivers precise, real-time support.
A person sitting at a desk using a computer.

Enhance accuracy of submitted applications

Avoid errors and rework by letting AI guide users step by step toward successful application completion.
Rešitve

Najdite pravi pristop z umetno inteligenco za svojo organizacijo

Kupite, razširite, ustvarite ali sodelujte s partnerji za dosego prelomnih koristi umetne inteligence.
Kupite vnaprej pripravljene rešitve

Microsoft 365 Copilot

Preoblikujte delo s pomočjo zmogljivega pomočnika z UI z vgrajeno varnostjo na ravni podjetja.
Več informacij
Razširite in prilagodite

Microsoft Copilot Studio

Ustvarjajte in prilagajajte posrednike z umetno inteligenco za razširitev zmogljivosti storitve Microsoft 365 Copilot.
Več informacij
Ustvarite lastne rešitve

Microsoft Foundry

Oblikujte, prilagodite in upravljajte aplikacije in posrednike z umetno inteligenco v velikem obsegu.
Več informacij
Poiščite partnerske rešitve

Marketplace

Podprite svojo transformacijo z UI z rešitvami umetne inteligence vodilnih partnerjev v panogi.
Več informacij
Raziščite rešitve umetne inteligence
CUSTOMER STORIES

Discover how organizations are using AI for government

  1. A black text reading MADRID on a white background.
  2. A blue logo with the text BA Buenos Aires Ciudad on a white background.
A group of people sitting on a stone walkway.
A black text reading MADRID on a white background.
“We saw that [Generative AI] could be a huge potential for the City to connect in a new and more personalized way with its visitors. We knew that Azure OpenAI would help us become leaders in digital tourism.”
Abigail Sigüenza Pérez, Director of Strategic Marketing, Madrid Destino
Solutions
A hand holding a smartphone displaying a chat conversation in Spanish about activities at the Planetario Galileo Galilei.
A blue logo with the text BA Buenos Aires Ciudad on a white background.
“Boti was our bridge between the government and the citizens when we needed it most.”
Pedro Alessandri, Undersecretary of Smart City, Government of the City of Buenos Aires
50%
Operational workload cut
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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 Microsoft for Government

Enhance civic experience delivery and satisfaction by streamlining tasks with AI. 
 
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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