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Government: Public health and social services

Empower employees to provide timely and effective services and benefits

Equip social services case workers and caregivers with personal AI assistants that improve information access, provide support, and enhance communication and productivity.
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Outcomes

Transform government agencies with AI

Give case workers and care managers helpful AI-powered tools that can save time and enable them focus on their most important work. Empower them with useful features and functionality that enable them to better support the individuals and families in their care, such as assistance building care plans, advocating for clients, and collaborating with others. Relevant for Directors of Social Services, Casework Supervisors, Social Work Managers, and Social Services Program Managers.
A woman smiling while holding a pen and notebook.

Improve case resolution outcomes

Streamline case handling by surfacing insights and identifying next steps with AI.
Three women share insights and review documents in a shared office workspace.

Streamline case work to close more cases within target time

Meet goals consistently with AI that keeps cases on track and alerts teams to deadlines.
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Enhance staff satisfaction by aiming for faster first-contact resolution rates

Empower case workers with AI-driven assistance resolving cases on first interaction.
A man sitting at a table with a laptop.

Optimize response time to initial inquiries

Speed up responses with AI that triages and drafts replies—enabling more timely client engagement.
An older woman uses a tablet, focused on content.

Enhance client satisfaction scores

Enhance client experiences with better service powered by AI—improving satisfaction and trust.
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Rešenja

Pronađite pravi pristup veštačkoj inteligenciji za svoju organizaciju

Kupite, produžite, izgradite ili se povežite da biste ostvarili koristi od transformativne veštačke inteligencije.
Kupite unapred izrađena rešenja

Microsoft 365 Copilot

Transformišite rad pomoću moćnog AI pomoćnika sa ugrađenom sigurnošću na nivou preduzeća.
Saznajte više
Proširite i prilagodite

Microsoft Copilot Studio

Izgradite i prilagodite AI agente da biste proširili mogućnosti funkcije Microsoft 365 Copilot.
Saznajte više
Izgradite sopstvena rešenja

Microsoft Foundry

Dizajnirajte, prilagodite i upravljajte AI aplikacijama i agentima u velikom obimu.
Saznajte više
Pronađite partnerska rešenja

Microsoft Marketplace

Pokrenite svoju AI transformaciju AI rešenjima vodećih partnera u sektoru.
Saznajte više
Istražite AI rešenja
CUSTOMER STORIES

Discover how organizations are using AI for governments

  1. A black and white logo with the text BON ACCORD ABERDEEN CITY COUNCIL.
  2. A green and white rectangular sign with the text TORFAEN BWRDEISTREF COUNTY SIROL BOROUGH TORFAEN.
A woman in a purple shirt looking at a computer screen.
A black and white logo with the text BON ACCORD ABERDEEN CITY COUNCIL.
“It has truly been a seamless process, with immediate productivity and capacity gains for staff serving urgent needs across mental health services and housing.“
Andy MacDonald, Executive Director of Corporate Services, Aberdeen City Council
$3M
saved annually from productivity gains
241%
estimated ROI in time savings and improved efficiency
Solutions
A man wearing glasses and a button-up shirt sitting in a chair.
A green and white rectangular sign with the text TORFAEN BWRDEISTREF COUNTY SIROL BOROUGH TORFAEN.
“Torfaen is determined to improve and sustain services for our residents and that’s why we’re embracing this exciting opportunity of using Copilot.”
Stephen Vickers, Chief Executive, Torfaen County Borough Council
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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Microsoft for government

Empower care providers to deliver timely and effective services and benefits using AI.
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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