Extending agentic Microsoft Dynamics 365 Sales with MCP
MCP extends Dynamics 365 Sales agents with external data, tools, and actions, helping connect sales processes across business systems.
Copilot
Tips and guides
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Building reliable voice agents: A practical guide
Learn how to design AI voice agents that handle real conversations, stay reliable under pressure, and scale from prototype to production. -
Who evaluates the evaluators? The data science behind agent evals
An inside look at the data science and evaluation systems helping teams improve agent quality at scale in Copilot Studio. -
The in-depth guide to managing real-time voice agents at scale
Explore an in-depth guide to managing customer-facing real-time voice agents with Copilot Studio, from governance foundations to production readiness. -
Custom graders in Copilot Studio: Setting high standards for agent evals
Custom Graders in Copilot Studio close the gap between what “correctness” measures and what organizations need from their agent evals. -
New resources and guidance to plan, build, and operate enterprise-ready agents
Explore the new and redesigned guidance hubs to help your organization plan, build, and operate agents with clarity throughout the agent lifecycle. -
How to evaluate AI agents in Microsoft Copilot Studio
Agent Evaluation in Copilot Studio helps makers move from early optimism to grounded confidence as agents grow in complexity and impact. -
6 core capabilities to scale agent adoption in 2026
Learn six key capabilities organizations are using to scale Copilot Studio agent adoption in 2026—plus practical considerations for enterprise deployment. -
Microsoft 365 Copilot now enables you to build apps and workflows
Today, we’re bringing AI-powered building to employees across the organization, with new agents for Microsoft 365 Copilot customers in the Frontier program: App Builder and Workflows. -
Build smarter, test smarter: Agent Evaluation in Microsoft Copilot Studio
Automated agent testing is now built into Copilot Studio—evaluate performance, improve quality, and scale confidently with Agent Evaluation. -
Scale your agent rollout with confidence: Introducing Copilot Credit Pre-Purchase Plan
Introducing the Copilot Credit Pre-Purchase Plan (P3)—a flexible way for organizations to purchase Copilot Credits and scale their agent initiatives with confidence. -
Automate decision-making with AI approvals in Microsoft Copilot Studio
Introducing a powerful new capability in Copilot Studio: automatic, intelligent decision-making steps you can build into multistage approval processes.