UNIFIED ENTERPRISE
Built by Microsoft. Backed by Microsoft.
Unified Enterprise is the foundational service that covers your whole organization with success management services, technical reactive support with incident management, on-demand training, and assessments. It's also your access point to Unified specialized services to get the most out of your Microsoft investment.
Proven impact with Unified [1]
60%
60%
Faster implementation time for new Microsoft solutions
40%
40%
Fewer critical downtime events
20%
20%
Faster cloud migrations
25%
25%
Increased productivity through cloud optimization
You know your needs. We know our tech.
Unified Enterprise delivers value faster through technical expertise, success management services, and always-on reactive support.
ENGAGE
Always-on support
Resolve issues quickly with continuous technical reactive support, incident management services, and access to the services portal for case management, learning, and assessments.
ENABLE
Success management services
Success management services to help you improve solution health, accelerate cloud adoption, and prepare for AI transformation.
INTERACT
On-demand resources
Access on-demand assessments, technical training, and case management tools to help maintain the health of your Microsoft environment.
Microsoft Unified: A connected, flexible experience
Unified has two components: foundational services for your most common needs, and specialized services tailored to your agreement. Together, they help you fully realize the potential of your technology investments.
START WITH THE FOUNDATION
Unified Enterprise
Delivering end-to-end coverage across your Microsoft portfolio, giving you success management services, around-the-clock technical support, and services portal resources.
UNIFIED ENTERPISE ADD-ON SERVICES
Value Acceleration Services (VAS)
Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions.
Mission Critical Services (MCS)
Engineering expertise and peace of mind for your most critical products, workloads, and events.
UNIFIED ENTERPRISE
Flex Allowance
Microsoft Unified Flex Allowance gives customers a pool of credits, up to 20% of their contract value, toward proactive services, success management services, and specialized assessments through Mission Critical Services and Value Acceleration Services, so you can tailor high-value support to your business needs.
UNIFIED ENTERPRISE
What’s included with Unified Enterprise
End-to-end coverage across your Microsoft portfolio—the foundational service that supports your whole organization, every day.