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Government: Ops and infra

Improve civic experience and public engagement​

Encourage information discovery, engagement, and service delivery through an AI-powered chatbot.
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Outcomes

Transform government agencies with AI

Transform the civic experience with a public-facing assistant, making the community more accessible, engaged, efficient, personalized, and connected. For staff, it means effective service delivery and resource use, and time to focus on impactful programs. For citizens, it identifies their preferences, handles routine inquiries, and provides relevant responses. Relevant for COOs, Business Division Leads, and Service Program Leads.
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Clear tickets or work orders fast

 Guide users to answers with AI-powered assistants, freeing up staff for complex issues.
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Resolve big issues in short order

Streamline issue resolution with AI, which quickly identifies needs and delivers precise, real-time support.
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Enhance accuracy of submitted applications

Avoid errors and rework by letting AI guide users step by step toward successful application completion.
Rješenja

Pronađite pravi pristup umjetnoj inteligenciji za svoju tvrtku ili ustanovu

Kupite, produžite, izgradite ili se povežite kako biste ostvarili prednosti transformativne umjetne inteligencije.
Kupite unaprijed izrađena rješenja

Microsoft 365 Copilot

Transformirajte rad uz naprednog AI pomoćnika s ugrađenom sigurnošću na razini tvrtke.
Saznajte više
Proširite i prilagodite

Microsoft Copilot Studio

Izgradite i prilagodite AI agente kako biste proširili mogućnosti rješenja Microsoft 365 Copilot.
Saznajte više
Izradite vlastita rješenja

Microsoft Foundry

Dizajnirajte AI aplikacije i agente, prilagodite ih i upravljajte njima u velikom opsegu.
Saznajte više
Pronađite partnerska rješenja

Microsoft Marketplace

Pokrenite svoju AI transformaciju uz rješenja umjetne inteligencije vodećih partnera u djelatnosti.
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Istražite AI rješenja
CUSTOMER STORIES

Discover how organizations are using AI for government

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  2. A blue logo with the text BA Buenos Aires Ciudad on a white background.
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A black text reading MADRID on a white background.
“We saw that [Generative AI] could be a huge potential for the City to connect in a new and more personalized way with its visitors. We knew that Azure OpenAI would help us become leaders in digital tourism.”
Abigail Sigüenza Pérez, Director of Strategic Marketing, Madrid Destino
Solutions
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A blue logo with the text BA Buenos Aires Ciudad on a white background.
“Boti was our bridge between the government and the citizens when we needed it most.”
Pedro Alessandri, Undersecretary of Smart City, Government of the City of Buenos Aires
50%
Operational workload cut
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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 Microsoft for Government

Enhance civic experience delivery and satisfaction by streamlining tasks with AI. 
 
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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