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Customer service

Provide self-service customer experiences using AI assistants

Deliver AI-powered self-service customer experiences through chat, voice, and avatar-based AI assistants.
A woman holding a phone.
Outcomes

Drive real results in customer service

Reduce the need for time-consuming manual support resources. Solve customer issues promptly with self-service chat, voice, and avatar-based AI assistants. Relevant for Chief Customer Service Officers and Chief Operating Officers.
A man and woman sit on a couch, focused on a tablet they are sharing between them.

 Increase customer satisfaction

Provide instant support, accurate answers, and personalized interactions to minimize customer frustration.
A woman smiles while holding a laptop in one hand and looking at her phone with the other.

Improve self-service resolution rates

Guide customers to resolve issues quickly and independently, escalating only when necessary.
A woman stands by a kitchen table, holding a cup and looking towards the camera with a warm smile.

Boost first call resolution rates

Triage issues before escalation and suggest solutions based on the customer’s unique history.
Rješenja

Pronađite pravi pristup umjetnoj inteligenciji za svoju tvrtku ili ustanovu

Kupite, produžite, izgradite ili se povežite kako biste ostvarili prednosti transformativne umjetne inteligencije.
Kupite unaprijed izrađena rješenja

Microsoft 365 Copilot

Transformirajte rad uz naprednog AI pomoćnika s ugrađenom sigurnošću na razini tvrtke.
Saznajte više
Proširite i prilagodite

Microsoft Copilot Studio

Izgradite i prilagodite AI agente kako biste proširili mogućnosti rješenja Microsoft 365 Copilot.
Saznajte više
Izradite vlastita rješenja

Microsoft Foundry

Dizajnirajte AI aplikacije i agente, prilagodite ih i upravljajte njima u velikom opsegu.
Saznajte više
Pronađite partnerska rješenja

Microsoft Marketplace

Pokrenite svoju AI transformaciju uz rješenja umjetne inteligencije vodećih partnera u djelatnosti.
Saznajte više
Istražite AI rješenja
CUSTOMER STORIES

Discover how organizations are using AI for customer service

  1. A yellow letter M accompanied by SC on a white background.
  2. A close-up of a logo with the text Holland America Line.
  3. A red and white logo with the text Telkomsel accompanied by by Telkom Indonesia.
A woman with long brown hair wearing a white sweater, with the text MSC visible.
A yellow letter M accompanied by SC on a white background.
“MSC has always been known for the personal service that we give to our customers; with Microsoft Dynamics 365 we are adding new tools to that experience.”
Fabio Catassi, Chief Information Officer, MSC Mediterranean Shipping Company
Solutions
A large cruise ship is floating on the water.
A close-up of a logo with the text Holland America Line.
“Our goal was to create an agent that could address a wide range of customer questions and requests with natural language—just like a live agent, and with 24/7 availability.”
Scot Pettit, Sr. Director, E-commerce at Holland America Line
Solutions
A man in a green jacket standing next to another man.
A red and white logo with the text Telkomsel accompanied by by Telkom Indonesia.
“We think of AI as our copilot at Telkomsel…. Our customers look forward to even greater interactions with our customer service agents backed up by Veronika.”
Derrick Heng, Chief Marketing Officer, Telkomsel
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
A man wearing glasses and a white shirt smiling.

Our Year with Copilot: What Microsoft Has Learned About AI at Work

Find out how customer service and support at Microsoft are transforming with AI.
Learn more
Two women are engaged in conversation while looking at a cell phone together.

Driving ROI with Copilot and agents

Discover how top organizations use Copilot and agents to enhance customer service with AI. 
Learn more
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Transform customer support with Azure AI

Deliver fast, personalized, and intelligent support through voice-enabled agents.
Read the blog
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