Topic
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AI
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How we’re recapping our meetings with AI and Microsoft Teams Premium at Microsoft
Traditionally, missing a meeting—or even just a part of one—could mean being left behind while the rest of the team pressed forward. Referring to prior…
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Closing the deal with Microsoft 365 Copilot for Sales at Microsoft
Microsoft Digital stories We didn’t just hope Microsoft 365 Copilot for Sales would make a difference for our sales team here at Microsoft—we measured it.…
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Using AI to redefine how we work in Microsoft Outlook, the app Microsoft employees live in at work
In just a few short years, work has changed in fundamental ways. The rapid rise of AI has brought an entirely new mindset to the…
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Confidential by design: How we’re securing OneNote for the age of AI at Microsoft
Here at Microsoft and at workplaces around the world, OneNote is used for everything from record keeping and note-taking to collaborating across teams. And with…
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Inside Microsoft: Being Customer Zero in an AI-powered world
Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new…
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Supercharging our SharePoint sites at Microsoft with Microsoft 365 Copilot
Microsoft SharePoint is one of the most ubiquitous and highly trusted content storage and sharing solutions in modern business. Around the world, organizations add over…
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The future of work is here: Transforming our employee experience with AI
The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly…
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Smarter labs, faster fixes: How we’re using AI to provision our virtual labs more effectively
Microsoft Digital stories Providing technical support at an enterprise of our size here at Microsoft is a constant balancing act between speed, quality, and scalability.…
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Camp Copilot: Try our 7 tips for driving Microsoft 365 Copilot adoption with a virtual skilling event
When you’re rolling out Microsoft 365 Copilot for your organization, there’s plenty to consider. What are your priority scenarios? Who should lead your adoption efforts?…
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Eight steps for managing your support team content with AI tools
Microsoft Digital stories Like many large organizations, our support team develops thousands of troubleshooting guides, self-help resources, knowledge base articles, and process documents to guide…
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Enabling modern support at Microsoft with AI
We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support…
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Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities…