Customer Zero: Inside Microsoft’s AI Transformation
Microsoft is a global enterprise running on its own AI stack, transforming its own business at scale. Customer Zero is where we share how we’re navigating this journey. We help business leaders accelerate their own AI transformation by showing how we’re becoming a Frontier Firm. You’ll find real-world strategies, operational lessons, and leadership insights to help drive your own transformation.
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From data sprawl to AI-driven seller insights at Microsoft
Sellers at Microsoft have access to a wide range of data to help them understand their business, identify risks, and focus on opportunities. Over time, new systems and…
Becoming a Frontier Firm: Our IT playbook for the AI era
Microsoft Digital, the company’s IT team, is rapidly transforming into a Frontier IT Firm—an organization fundamentally restructured for the AI…
More AI deployment and adoption stories
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Simplifying device registration at Microsoft with an agentic AI assistant
When you’re busy at work, the last thing you want to do is spend hours getting a new device set…
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Guiding our AI deployment with a set of employee councils
The AI adoption curve gets steeper every day, as the technology continues to advance at lightning speed. At Microsoft Digital,…
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Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops,…