Topic
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AI deployment and adoption
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AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be…
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Boosting accessibility at Microsoft with help from neurodivergent employees
As new technologies reshape how people work, accessibility must move beyond compliance with the Americans with Disabilities Act and other inclusive legislation around the world…
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Taming software licensing sprawl at Microsoft with an AI-driven solution
It’s a common challenge at any large enterprise—important, related data scattered across the organization, residing in disconnected silos. If only there was an efficient way…
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Simplifying expense approvals at Microsoft with AI-powered risk assessment
Every manager has experienced it: The dread of approving a stack of expense reports while critical work stands idle. This tedious process has even garnered…
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Taming our Python dependencies at Microsoft with AI
At Microsoft, Python has long been one of our most popular programming languages. Our developers use it for building production systems, internal tools, automation workflows,…
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How we approach cybersecurity risk management at Microsoft
Cybersecurity risk management at Microsoft is an enterprise-wide discipline spanning governance, engineering, operations, and organizational culture. Through our international operations and diverse portfolio of products,…
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Simplifying device registration at Microsoft with an agentic AI assistant
When you’re busy at work, the last thing you want to do is spend hours getting a new device set up. In an ideal world,…
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Guiding our AI deployment with a set of employee councils
The AI adoption curve gets steeper every day, as the technology continues to advance at lightning speed. At Microsoft Digital, the company’s IT organization, we’re…
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Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…
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Microsoft CISO advice: Governing security at scale with Security Development Lifecycle
Microsoft first mandated use of Security Development Lifecycle (SDL) in 2004. Now, SDL underpins our Secure Future Initiative (SFI) and supports SFI’s goals of secure…
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From data sprawl to AI-driven seller insights at Microsoft
Sellers at Microsoft have access to a wide range of data to help them understand their business, identify risks, and focus on opportunities. Over time,…
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Intelligence on tap: How Work IQ enables AI and agents at Microsoft
Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365 Copilot responses Enterprise knowledge is perhaps a company’s most valuable asset,…