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End user services and support
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Protecting anonymity at scale: How we built cloud-first hidden membership groups at Microsoft
Some Microsoft employee groups can’t afford to be visible. For years, we supported email‑based communities internally here at Microsoft whose very existence depends on anonymity.…
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Read our seven tips for shifting to a ‘cloud-native’ device management strategy
At Microsoft, we manage a large, diverse device estate, with more than 1 million devices in use by employees and teams across our global corporate…
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Protecting AI conversations at Microsoft with Model Context Protocol security and governance
When we gave our Microsoft 365 Copilot agents a simple way to connect to tools and data with Model Context Protocol (MCP), the work spoke…
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A day in the life of a Microsoft employee using Copilot
Meet Opeoluwa Burnett, a lead product manager in Microsoft Digital, the company’s IT organization. Opeoluwa uses Microsoft 365 Copilot to turn her typically packed schedule…
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Picking the right Copilot for the job: Tips from our experience at Microsoft
Since its launch in 2023, Microsoft 365 Copilot has evolved from a single AI assistant into a full squad of powerful AI sidekicks, including chat,…
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Transforming into an AI-first Frontier Firm in partnership with our works councils
Microsoft is a global company, with more than 200,000 employees working in offices around the world. The working conditions and rights of those employees are…
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Leadership at scale: The organic rise of a Viva Engage superstar at Microsoft
Ravi Vedula didn’t know it was going to happen. He didn’t plan it. Yet somehow, he became a Viva Engage superstar. “Modern leadership is about…
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Deploying Microsoft 365 Copilot in five chapters
Deploying Microsoft 365 Copilot: A next-generation business tool Welcome to the new era of productivity Generative AI has captured the world’s attention, and businesses are…
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Microsoft 365 Copilot for executives: Sharing our deployment and adoption journey at Microsoft
Deploying Microsoft 365 Copilot: Our guide for leaders Generative AI has captured the world’s attention, and businesses are taking notice. According to our annual Microsoft…
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A one-hour solution: Scaling Microsoft Teams Rooms in small spaces with Express Install
Small meeting rooms have long been overlooked in the modern workplace—they get heavy use, but always seem to be too costly to invest in improving…
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Accelerating our cultural transformation at Microsoft with Viva and AI
We’re learning a lot from integrating AI into our use of Microsoft Viva here at Microsoft, lessons we want to share with you. Microsoft Viva…
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Helping our employees when Microsoft 365 Copilot says, ‘No, you can’t do that’
Microsoft 365 Copilot helps our employees work faster and be more creative. But sometimes it slams on the brakes and says, “Whoa, there! You can’t…