Topic
/
End user services and support
-
The future of work is here: Transforming our employee experience with AI
The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly…
-
Wrangling our email with the Prioritize My Inbox feature in Microsoft Outlook
The pace and intensity of work today is faster than ever, and tools like Microsoft Outlook are evolving quickly to help us keep up, including…
-
Enabling modern support at Microsoft with AI
We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support…
-
Connecting with regional employees more effectively at Microsoft with Viva Amplify
In a global organization, it’s easy for crucial communications to miss the mark as they disperse across international teams. Communications from core corporate teams like…
-
Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities…
-
From pain to perfection: How our Microsoft Elite employees enhance your experience with our products
For more than 10 years, a selection of our top, most industrious employees have been getting early access to our products so they can find…
-
Unlocking the value of Microsoft 365 Copilot at Microsoft
In Microsoft Digital, the organization’s IT department, we get to share our internal learnings deploying and using Microsoft 365 Copilot at Microsoft with many enterprise…
-
Mapping our migration from the Windows 10 version of OneNote to the Desktop app
Microsoft OneNote is a tool used every day by millions of people, from school teachers to boardroom executives, to keep their professional lives orderly. In…
-
Helping Microsoft employees understand their value with the Total Rewards Portal
Our total rewards communications are an essential aspect of empowering employees to understand the value of Microsoft compensation and (for employees in the United States)…
-
Transforming our approach to patch management at Microsoft
Computer security updates, commonly referred to as “patches,” are a crucial aspect of the IT operations of every large organization today. As a global software…
-
Enabling real-time multi-employee collaboration at Microsoft with Copilot Pages
Copilot Pages is a dynamic, persistent canvas in Microsoft 365 Copilot Chat designed for multiplayer collaboration. With Pages, you can turn Copilot responses into durable…
-
Deploying Microsoft Places at Microsoft with our works councils
Our strong partnership with our works councils has led to the successful deployment of many Microsoft 365 Copilot applications, including one of the latest, Microsoft…