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End user services and support
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Transforming meetings: How we’re using the new Microsoft 365 Copilot-powered Facilitator feature at Microsoft
Our employees are using the new Microsoft 365 Copilot-powered Facilitator feature in Microsoft Teams, and it’s helping them do a lot more in meetings. Engage…
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Unlocking knowledge through intelligence: Lessons learned using SharePoint agents at Microsoft
For countless organizations around the world, Microsoft SharePoint is the go-to solution for managing authoritative business content and collaborating on projects. Engage with our experts!…
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Taking back time: Evolving how we use Microsoft 365 Copilot Chat at Microsoft
When we deployed Microsoft 365 Copilot internally at Microsoft, we thought it would save time for our employees and vendors, and it has, especially with…
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Streamlining group membership management and governance at Microsoft
Editor’s note: This story was written by a bot powered by Microsoft Azure OpenAI. The bot interviews subject matter experts in Microsoft Digital to generate…
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AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft
When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into…
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Community with purpose: Deploying Viva Engage at Microsoft in three chapters
Microsoft Viva Engage: A powerful business transformation tool Leading change through community engagement Microsoft Viva Engage connects employees with their leaders and each other. It…
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Staying ahead of the AI curve with Microsoft 365 Copilot: How a champion does it
Brian Shaw has been a Microsoft 365 Copilot enthusiast since the company first launched the generative AI solution in February 2023. But with AI tools…
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Transforming communications with AI: How we’re using Microsoft Designer to revolutionize our visual content
Are you interested in creating cool, custom visuals by typing in a few quick prompts? Let us show you how we do it with AI…
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Measuring the success of our Microsoft 365 Copilot rollout at Microsoft
Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We’re using new approaches to learning and development, community engagement and, of…
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Providing employees with virtual loaner devices with Windows 365
Watch the video below to see Dave Rodriguez interview Trent Berghofer about how we use the Windows 365 Cloud PC platform to provide our employees…
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Getting products to customers faster with dropshipping at Microsoft
The COVID-19 pandemic pushed supply chains into the spotlight and revealed just how shaky they can be. If you panic-bought toilet paper or flour in…
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Enhancing space management internally at Microsoft with Wi-Fi data
Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right…